Help centre
Frequently Asked Questions
Everything you need to know about the HA Hydrating Body Serum, your order and delivery.
About the Serum
How is Aquelise different from regular body lotion?
Aquelise is a lightweight serum focused on hydration. Lotions are thicker and help seal moisture in. They work well together: serum first, lotion on top if you like.
Can it help the appearance of crepey-looking skin?
Yes, that’s what it’s made for. Well-hydrated skin looks smoother, so daily use helps dry, crepey-looking areas look and feel better.
How do I apply it?
After showering, smooth a small amount onto slightly damp skin until absorbed. Once a day works best.
When will I notice a difference?
Skin usually feels softer and more comfortable right after you apply it. A smoother look builds with regular daily use. Everyone’s skin is different.
Is it suitable for mature skin?
Yes. Aquelise was created with dry, mature-looking body skin in mind, especially on arms and legs.
Is it suitable for sensitive skin?
It’s fragrance-free. Skin reactions vary, so patch-test on a small area first and stop use if irritation occurs. The full ingredient list is printed on the bottle.
How much product is in each bottle?
Each bottle contains 386 mL (13 fl oz) with a pump dispenser.
How does shipping work?
Shipping is free to the US, Canada, the UK, much of Europe, Australia and New Zealand. Delivery options and estimated times are shown at checkout, and you’ll get a tracking email when your order ships.
What is your return policy?
Returns and refunds are handled under our refund policy.
How do I contact support?
Send us a message through our contact page and our team will reply by email.
Orders & Shipping
How much is shipping?
Shipping is free on every order.
How long does delivery take?
Delivery options and estimated times for your address are shown at checkout.
How do I track my order?
You’ll receive an email with tracking as soon as your order ships. You can also enter your tracking number on our Track Order page.
Can I change or cancel my order?
Contact us as soon as possible through our contact page. Orders are processed quickly, so changes aren’t possible once an order has shipped.
What if I’m not happy with my purchase?
Get in touch and we’ll help. Returns and refunds are handled under our refund policy.
What if my order arrives damaged?
Email us with your order number and a photo through our contact page and we’ll make it right.
